Personal data we collect, use and/or disclose
We may collect, use, process and/or disclose the following data about you:
● Information you give us
We may collect personal data when you access and/or use the Website, including where you provide your personal data at various places on The Artilux Website where certain personal data may be requested. For example, you may give us information about you by filling in forms on the relevant Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use The Artilux Website, subscribe to our services, search for a product, place an enquiry on the Website or via e-mail, or via the chatbot, or participate in survey(s), discussions, social media functions or other activities as may be made available on The Artilux Website and when you report a problem with the Website.
● Information we collect about you
We may collect information that is sent automatically by your web browser, computer, mobile or tablet device. Please check the settings of your browser and/or device if you want to know what information is automatically sent or if you wish to change your settings. Please also refer to the section on “Cookies” below. In this respect, we may automatically collect the following information(s):
○ Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other information;
○ Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from The Artilux Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
● Information we receive from other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
● Other information
The Artilux Website also allows you to communicate with us on issues of customer service and to provide feedback on services, and we may collect your personal data in the course of such communications. We sometimes use this customer information to analyse customers’ interests so that we can tailor programs and special offers to better address customers’ needs.
Where we store your personal data
The data we collect from you will be transferred, processed and stored within Singapore. This disclosure and transfer may be made to an entity within Artilux and processed by staff located within Singapore. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Your information will not be transferred to third parties outside Singapore except in accordance with the requirements prescribed under the Personal Data Protection Act 2012 (No. 26 of 2012) and its related subsidiary legislation (collectively, “PDPA”).
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data which you transmit to The Artilux Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
Personal data retention
Personal data provided by you will be retained as long as the purpose for which the data was collected continues or where there is a legal or business purpose for such retention. Thereafter, we will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Artilux’s interests.
Third party websites
The Artilux Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies, and you hereby waive any claim against us with respect to these linked websites. Please check all third party websites’ policies before you submit any personal data to these websites.
Your personal data protection rights
We will take reasonable steps to ensure the accuracy and completeness of any personal data held about you. To the extent you have provided us with your consent, you have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by contacting us at the email address below. You may request access to, or correction of your personal data that is in our possession or control. Additional privacy policies may be applicable in certain circumstances, for instance where you have agreed Artilux terms and conditions, or otherwise entered into another contract with us or any member of Artilux. To enable us to process your requests promptly you should provide us with full details of the particular information sought, and documentary evidence of your identity. You agree that we may need to check and verify your identity and may contact you for further information. You can contact us at any time in order to exercise these rights, to ask any questions related to the Policy or to let us know of any complaint you have relating to the Policy or our use of your data by contacting us at the relevant contact entities below. Any access request may be subject to fees depending on the nature of your request, in order for us to meet our costs in providing you with details of the information we hold about you and as permitted under the PDPA. If applicable, we will inform you of the applicable fees and payment must be received by us before we proceed further with your request.
Any changes we may make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Policy.
Please direct any complaints, feedback or enquiries you may have regarding the collection, use and/or disclosure of your personal data to [email protected].